Cancellation & Refund Policy
Thank you for subscribing to StudySpider. We strive to provide the best possible mock test experience for your exam preparation. Please review our policy regarding cancellations and refunds carefully.
Cancellation Policy
You may cancel your premium subscription at any time through your account settings or by contacting our support team. Upon cancellation:
- Your account will remain active until the end of your current billing cycle.
- You will not be charged for the subsequent billing cycles.
- Cancellation does not automatically trigger a refund for the current billing cycle.
Refund Policy
Given the digital nature of our educational content, we maintain a strict refund policy:
No Refunds
Due to immediate access to all premium mock tests, analytics, and digital materials upon purchase, we do not offer refunds once a payment is successfully processed and the service is activated.
Technical Issues
If you face a severe technical issue that prevents you from accessing the platform for an extended period, please contact support. We will review these on a case-by-case basis and may offer subscription extensions at our discretion.
Accidental Duplicate Charges
If you are charged twice for the same transaction due to a technical glitch or network error, a full refund for the duplicate transaction will be processed within 5-7 business days upon verification.
Requesting Support
If you experience any issues with payments or have questions about your subscription, please reach out to us: